Support Engineer - Brussels

Project key systems in use:
-          Ticketing system: SMT, JIRA
-          Wiki system: Confluence
-          Monitoring: Dynatrace
-          Test management: JIRA
-          Micro-service architecture
-          AWS architecture
-          Ticket handling and follow-up emails
-          2nd level support, calling and supporting user
-          Daily health checks
-          Reporting 
-          Testing
-          Documentation
-          Depending on motivation, list of duties can be extended and adjusted
Must have:
-          Medior profile, at least 3-5 years of experience in providing support
-          Experience in 2nd level support, handling incident and problem tickets
-          Support users with issues
-          Motivated person who is keen to provide high service quality
-          Driving attitude, take initiative and solve issues
-          Experience with testing, execute test case and document results
-          Keen to learn, as digital signature is a specific matter, he/she needs to learn and understand quickly
-          Team player
-          Good command of English
What can you expect from us?
Integration in a professional, dynamic and constantly growing team that:
- Values your professional and personal growth and offers you several training courses;
- Has a strong international presence and can provide you a experience abroad;
- Is always by your side, helps and values you in every single moment.