Support Engineer - Brussels
Project key systems in use:
- Ticketing system: SMT, JIRA
- Wiki system: Confluence
- Monitoring: Dynatrace
- Test management: JIRA
- Micro-service architecture
- AWS architecture
Duties:
- Ticket handling and follow-up emails
- 2nd level support, calling and supporting user
- Daily health checks
- Reporting
- Testing
- Documentation
- Depending on motivation, list of duties can be extended and adjusted
Requirements:
Must have:
- Medior profile, at least 3-5 years of experience in providing support
- Experience in 2nd level support, handling incident and problem tickets
- Support users with issues
- Motivated person who is keen to provide high service quality
- Driving attitude, take initiative and solve issues
- Experience with testing, execute test case and document results
- Keen to learn, as digital signature is a specific matter, he/she needs to learn and understand quickly
- Team player
- Good command of English
What can you expect from us?
Integration in a professional, dynamic and constantly growing team that:
- Values your professional and personal growth and offers you several training courses;
- Has a strong international presence and can provide you a experience abroad;
- Is always by your side, helps and values you in every single moment.