Tech Lead - Cloud & Network Services

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


The team you'll be part of
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our Digital Insights 4LS team is responsible for the foundational Support used by Nokia's Insights family of analytics-based products with a large footprint across telecommunications operators globally.

As a Tech Lead, you will be responsible for 4th level support, integrating and testing products and supporting application developers in optimizing their workloads for the system. Having a thorough understanding of cloud native software development as well as 24/7 operations, you feel equally comfortable with new software to automate administrative tasks and frameworks to simplify application support as well as designing operations/SRE strategy and test automation toolchains for complex, cloud native distributed systems built on top of open-source technologies.

If you join us, you will have the opportunity to apply your engineering skills, your deep knowledge and experience in designing systems and solutions that will be deployed globally to our Nokia customers.



What you will learn and contribute to
Are you passionate about creating solutions, solving problems and developing skills in the latest, cutting edge networks?

As Tech Lead you have proven track record on managing and developing teams. You have solid people centric mindset. You have ITIL certification and solid understanding of all support processes. Having thorough understanding of cloud native software development as well as Day 1/2 operations, you feel equally comfortable supporting new software to automate administrative tasks and frameworks to simplify application operations as well as Technical support, deployment strategy and test automation toolchains for complex, cloud native distributed systems built on top of open-source technologies.
You will work with enterprise and technical support teams L1->L4 as well as business owners and customers on operational requirements, technical support and help our R&D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria.


As part of our team, you will:

  • Support Processes
  • Management and Admin tasks
  • Support in dimensioning
  • Support in optimizing, training/coaching
  • Deployment and upgrade automation
  • Verification, including performance and security testing, test automation
  • Participating in troubleshooting, maintenance and internal tool development for Ops.
  • Ticket handling (L4)
  • 24/7 ROTA engineering
  • Deployment support
  • Lab maintenance
  • Implementing platform services
  • Observability, Serviceability, Operability
  • Big data processing, streaming & storage solutions


Your skills and experience
You have:

  • At least 15+ years of experience in understanding complex distributed systems and/or system software
  • Experience also in Ops side of DevOps, preferably in SaaS and CaaS environments and applications
  • Attention to detail and preference to automate repetitive tasks instead of running them manually
  • Excellent Linux knowledge: file descriptors and buffers used for connections, NAT tables, conntrack tables, network namespaces, kernel tuning, DNS and network configuration, device management, cgroups, etc.
  • Solid understanding of computer networking: TCP/IP, DNS, TLS handshakes, termination & certificate authentication, higher level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies
  • Experience in leveraging cloud-based managed services
  • Good understanding of virtualization platforms used in private cloud and/or modern server hardware
  • Familiarity with container technologies such as Docker and Kubernetes, IAC and IT automation tools & associated DevOps toolchains. Certifications needed in these areas.
  • Experience in using open-source solutions, a track record of open-source contributions is highly valued
  • Observability, Serviceability topics are daily topics for you and understanding “Golden signals” in this area is no-brainer for you
  • Structured approach, capability to contribute hands-on when needed, and excellent communications skills
  • Support in troubleshooting and performance optimization of analytics workloads.
  • Enhancing deployment and upgrade automation of services in own area.
  • Fluent in spoken and written English is a must. Most importantly you have the genuine drive and desire to work with cutting edge technologies to deliver a superior experience to our customers.

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.


Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.