Technical Care Specialist
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you'll be part of
Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. This position is with Service & Care team in Business Applications Analytics Portfolio.
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
What you will learn and contribute to
We are looking for talented individuals to join our Services & Care team in Portugal. You will be part of our highly skilled team delivering support for Analytics solution such as Customer Insights, Fixed Network Insights etc. for customers across the globe.
Are you passionate about solving problems?
As part of our team, you will:
As part of our team, you will:
- Be responsible for providing high level of expertise for complex customer network requiring global understanding of the technologies
- Troubleshoot standard and complex cases including Emergencies and Escalations
- Customer fault analysis and resolution
- Perform complex technical activities as required such as S/W upgrades and updates, System integration, preventive care etc.
- Ensure high availability of services through activities such as troubleshooting, root cause analysis, vendor escalation and management, correction development, testing and implementation
- Regular reporting the work progress; provides updates of incident progress throughout the case lifecycle process
- Participates in the regular customer services meeting; manages customer communication on case level and through the case lifecycle, supports Care Program Manager
- Willing to work in 24x7 environment
Your skills and experience
You have:
- Good Telecom Knowledge
- Good working experience on Linux, Unix servers
- Basic Networking Knowledge
- Min. 3 years of exp. In Java/j2ee, JSP technologies
- Min. 3 Years’ Experience in Hadoop, Spark and ETL technologies.
- Working knowledge of Open Source technologies like Kubernetes, Docker container etc.
- Working knowledge of Business Object Model
- Good Knowledge of writing the SQL Queries, Oracle. Postgres, HBase, Hive
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.