IT Service Desk Engineer

About us
Dellent Consulting is a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services.  We currently have a team of highly qualified professionals, with a wide range of know-how on the IT field, which allows to take on tech challenges and succeed.

About the role
We are looking for an IT Service Desk Engineer to provide effective technical support and high levels of customer service. The role will involve handling and resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with the administration. 

Experience / Key Skills
- 2+ years experience in Service Desk position on an international environment;
- IT infrastructure support working across a range of up to date technologies including Office 365, Google Suite, Windows 10, Active Directory, Mac OS and Apple iOS;
- Strong technical background, both in software as in end user hardware;
- Experience in Google Suite, Atlassian products;
- Logical and methodical problem-solving skills;
- Ability to convey technical issues simply to end-users;
- Understanding of customer service skills showing empathy, confirming understanding, effective listening etc;
- Availability for US Shifts 24x7 and on call (mandatory);
- Fluent in English.

If you are available to be relocated abroad, and you think that you are what we are looking for, apply here or send us your CV by email jobs@dellentconsulting.com.