Junior Real Time Analyst with English

You come with:

  • Excellent spoken and written English skills;
  • Ability to function in a team environment, providing the necessary support and assistance to various levels from management team;
  • Strong analytical skills, understanding complex reporting and data transformations from multiple sources;
  • Advanced proficiency with Microsoft Office applications, especially in Excel;
  • Previous experience in a BPO environment;
  • Willingness to work in 24/7 schedule in 3 shifts pattern;
  • Residence in the Lisbon area.

Your day in Conectys:

  • You will monitor and report Attendance;
  • You will be responsible for monitoring queue/lines level performance and variance to the forecast in real-time;
  • You will be responsible for analyzing the trend running for the day to provide actions necessary to achieve/exceed the targets;
  • You will approve real-time schedule changes by proactively change scheduled breaks/Lunch if needed to achieve the targets;
  • You will report and manage outages and system issues;
  • You will provide recommendations for addressing and responding to the variance against the forecast;
  • You will manage real-time skilling or assigning of workload to the front liners to maximize utilization.

We have for you:

  • Real-Time Analyst and soft skills initial and continuous training;
  • Career growth across different departments;
  • Private health insurance as of the 7th-month contract;
  • Work from Home possibility; 
  • Meal allowance paid by card with fuel discounts;
  • Monthly performance bonus and yearly performance management system.