Implementation Engineer

Position Summary
The Technical Implementation Engineer is responsible for implementing all aspects of our client’s technologies globally.  This includes evaluating client needs, assisting with the development of configurations and standards that support ECI and Client business processes, utilizing automation for deployment of standardized solutions, test and troubleshoot deployments, hardware/software installations and upgrades, new infrastructure build outs, and assisting with the creation of internal documentation and client facing training materials.
He/she interfaces with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.  In addition, the Technical Implementation Engineer is required to multitask in a fast paced, high-pressure environment, and have the ability to learn, document, standardize, and implement new technologies quickly and efficiently. 
 
Position Responsibilities
  • Implementation 
    • Deploys solutions (production, UAT, disaster recovery) for new and existing Clients
    • Documents processes, procedures, lessons learned for integrating into iterative deployment process and automation improvement
  • Research and Development 
    • Contributes to knowledge base of deployment issues and resolutions
    • Actively participates in Product/Solution Committee meetings
  • Troubleshooting 
    • Diagnose and resolve issues in existing or onboarding client’s project or pre-production environments, coordinating with internal resources and vendors
    • Document issues so they can be added to deployment standards and automation
  • Engages in self-directed continuous improvement and learning of ECI and Industry products: 
    • Attains Azure/AWS certifications throughout the year
    • Investigates and follows both industry and ECI best practices
    • Documents new and updates current standards on the ECI WIKI
 
Position Requirements
  • College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with a minimum 4-6 years of end user support
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Exceptional documentation skills
  • Able to design, lead and execute project plans approved by technology and project management
  • Capable of assembling and coordinating a small team to execute short-term goals and operations
  • Can interpret customer needs and translate to technical deliverables
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed
  • Sharp attention to detail
  • Proven analytical and problem-solving abilities
  • Capable of multitasking in a high pace environment, effectively and efficiently
  • Ability to demonstrate client sensitivity
  • Experience working in a team-oriented, collaborative environment.
  • Outstanding client/customer services skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
 
Technical Experience
  • Advanced knowledge of and experience in deploying and managing: 
    • Microsoft Windows Server 2012/2016
    • PowerShell
    • Exchange Online, Multi-Tenant Exchange 2010/2016
    • Office 365/SharePoint Online/OneDrive for Business
    • Intune
    • Citrix XenApp
    • Citrix NetScaler
    • AirWatch and XenMobile MDM
    • AppleScript/Bash
    • Cisco Catalyst Switches, ASA 5500X series Firewalls
    • Palo Alto Firewalls
  • Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral)
  • Advanced knowledge of e-mail and spam troubleshooting
  • Financial Industry Experience including familiarity with market vendor applications
  • Experience deploying and managing Office 365, SharePoint Online, and Intune
  • Experience deploying and managing Citrix XenApp
  • Experience deploying and managing Exchange
  • Experience with third-party vendor management and collaboration on proprietary systems deployments
  • Experience with virtualization software such as VMWare vSphere or Hyper-V
  • Understanding of IaaS, VDI and SaaS
  • Understanding of network troubleshooting (switching and routing, security ACL)
  • Advanced understanding of DNS concepts (name servers, public zones, record syntax, registrar management)
 
Working Conditions
  • Ability to work in an independent environment with moderate supervision
  • Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
  • Ability to travel for business and work beyond normal business hours when necessary
  • Ability to be flexible and successfully respond to multiple work pressures
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals
 
About ECI
ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally. 

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