Technical Lead

Fox IT is a Portuguese consulting company that is for the 4th consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers.

We are looking for a Technical Lead to join our team.

Responsibilities:

·        Act as the primary point of contact for the project, coordinating between Competence Center teams and client stakeholders to address daily technical and operational needs.
·        Ensure project documentation is consistently up-to-date, providing the necessary pre-requirements for the team to execute their work efficiently.
·        Lead technical discussions in client meetings, report on task progress, participate in task force or firefighting meetings, and translate client requirements into actionable tasks.
·        Proactively identify and manage value-driven tasks with the client that contribute to project success.
·        Oversee and guide the creation, prioritization, and delivery of tasks assigned to the Crossjoin Competence Center, ensuring alignment with project objectives.
·        Become the technical subject matter expert in Crossjoin’s performance methodology, particularly in addressing complex performance challenges such as production firefighting, business processes optimisation or technical assurance activities.
·        Provide technical leadership by ensuring the successful delivery, implementation, and verification of recommendations and solutions aimed at resolving major incidents, and oversee service delivery to meet or exceed client expectations.
·        Mentor and guide team members on best practices and ensure technical excellence throughout the project lifecycle.

Mandatory Requirements:

·        Bachelor's and/or Master’s in Computer Science or similar;
·        4 or more years of professional experience in roles as:
o   IT Operations Manager; SiteReliability Engineer lead; Platform Engineer lead; Production Support lead; Devops team lead; Infrastructure lead; Cloud Operations lead; Systems Engineering lead;
·        Hands-on technical expertise in last year at least in one type of technology solution (e.g.. CRM, Billing, Order Management, Middlewares or similar enterprise complex solutions);
·        Good level of English (minimum, B2 level).

Nice to have:

·        Willingness to travel;
·        Experience ith APM monitoring tools (e.g. Dynatrace, AppDynamics, Datadog or NewRelic) and/or ELK stack;
·        Experience with Issue & Tracking systems (e.g. JIRA or ServiceNow)
·        Knowledge in troubleshooting applications in production environments (e.g.,
 Weblogic, JBoss, Databases, Java or similar technologies).
·        Knowledge in Cloud environments (e.g. Azure, AWS or GCP);
·        Knowledge using relational databases or NoSql (e.g. Oracle, SQL Server, PostgreSQL, Cassandra)
·        Good level of Spanish.
 

Work Regime: Can work 100% remotely but ideally on a hybrid model on the client office in Almada

What we offer: 

•    25 days of vacation
•    health insurance
•    Training
•    Opportunity to develop your career
 

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