On-boarding Manager

DESCRIPTION OF THE TASKS:
• Customer relationship management aiming at the adoption of digital solutions
• Creation of stakeholder maps or similar
• Creation of adoption dashboards and reports
• Overseeing the adoption journey of several types of stakeholders
• Resolving stakeholder complaints quickly and efficiently
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions
• Identifying the services needed to ensure stakeholder satisfaction
• Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation
• Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
• Creating and enforcing plans that help meet the needs of stakeholders
• Reporting to relevant structures

Requirements:
• Knowledge of customer relationship management practices and tools
• Knowledge in using tools to build stakeholder maps
• Knowledge in using tools to build adoption dashboards and reports
• Ability to understand, speak and write English and French
• Very good knowledge of MS Projects, Microsoft Office (at least 14 years)
• Very good experience with large, enterprise-level multi-user Information Systems
• Knowledge of Expenditure Lifecycle
• Good ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
• Strong interpersonal skills and ability to understand what each stakeholder wants and needs
• Aptitude to foster positive relationships
• Problem-solving attitude
• Excellent communication skills
• Ability to prepare clear and well-structured documents, and presentations
• Teamwork and leadership skills, including ability to work in a friendly, organised, and well-structured manner also under pressure

SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks:
• At least 7 years of experience in in the use of Atlassian collaborative tools (e.g. Confluence and Jira)
• At least 6 years of experience in analysing customer segments, e.g., experiencing a specific product problem
• At least 8 years of experience in (or familiarity with) the IT domain, in particular in Contracts management
• At least 2 years of specific expertise in agile process and methodology

What can you expect from us?
Mind-blowing workplace culture. You will be integrated in a professional, dynamic and collaborative team.
 
 100% Remote opportunities
We want you to have the flexibility to work where you feel most comfortable and productive.
 
International Career
You can expect professional growth and to be connect with the world.
We are represented in 2 European countries: Portugal and Belgium.
And with projects in many other countries: Netherlands, Luxembourg, Singapore and in the United States of America (and a lot more is coming…)

Extra Benefits & Perks
If you wish to work with us and you are outside European Union (good news…) we are a Tech Visa Company, We will help!
 
As a plus, we provide Health and Life Insurance.
 
Bridge351 is proud to be an equal opportunity employer. We are committed to build a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability or any other legally protected characteristics.