Support Engineer

Project key systems in use:
- Ticketing system: SMT, JIRA
- Wiki system: Confluence
- Monitoring: Dynatrace
- Test management: JIRA
- Micro-service architecture
- AWS architecture

- Ticket handling and follow-up emails
- 2nd level support, calling and supporting user
- Daily health checks
- Reporting
- Testing
- Documentation
- Depending on motivation, list of duties can be extended and adjusted

Must have:
- Medior profile, at least 3-5 years of experience in providing support
- Experience in 2nd level support, handling incident and problem tickets
- Support users with issues
- Motivated person who is keen to provide high service quality
- Driving attitude, take initiative and solve issues
- Experience with testing, execute test case and document results
- Keen to learn, as digital signature is a specific matter, he/she needs to learn and understand quickly
- Team player
- Good command of English

What can you expect from us?
Mind-blowing workplace culture. You will be integrated in a professional, dynamic and collaborative team.

100% Remote opportunities
We want you to have the flexibility to work where you feel most comfortable and productive.

International Career
You can expect professional growth and to be connect with the world.

We are represented in 4 European countries: Portugal, Belgium, Netherlands, Luxembourg and in the United States of America (and a lot more is coming…)

Extra Benefits & Perks
If you wish to work with us and you are outside European Union (good news…) we are a Tech Visa Company, We will help!

As a plus, we provide Health Insurance.

Bridge351 is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability or any other legally protected characteristics.

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